Occasionally your child may become ill or have an emergency situation when the office is closed. If this occurs, simply call our office, (910) 484-8009, and the call will be answered by CareLink, an answering service staffed by registered-nurses.
CareLink nurses follow strict pediatric telephone triage guidelines to answer all after-hours questions. If they cannot manage an inquiry nor need further guidance, they will contact the physician on-call for our practice.
Occasionally, CareLink will refer patients directly to the Emergency Room if directed to do so by their triage guidelines. (If your child has an emergency you feel cannot wait, go directly to the ER at Cape Fear Valley Medical Center.)
For triaged calls only (any call where patient history required), a $10 charged will be assessed to your child's account. Consequently, after-hours calls should be limited to true, urgent problems that cannot wait until the following business day. Routine inquiries will not be answered by CareLink or the physician on-call.
It is not necessary to call after hours for pinworms, head lice, routine constipation, colds, rashes without fever, and sore throats without difficulty of swallowing.
Please proceed to the ER immediately if your child has lethargy, appears unusually ill, excessive or green vomiting, signs of dehydration (decreased urine, dry mouth, no tears), wheezing, respiratory distress, blueness around mouth, breathing lapses, seizures, and/or temperature above 101 degrees in an infant under six (6) weeks of age.
After hours, head trauma, burns, possible fractures and lacerations need to also be seen immediately in the ER. Mild burns and minor lacerations may be seen during office hours