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Cross Creek Pediatrics, P.A.
2035 Valleygate Drive, Suite 101
Fayetteville, North Carolina 28304
Phone (910) 484-8009
Fax (910) 484-2205
Email Us

Office Hours
Monday through Thursday
8: 00 a.m. to 4:00 p.m.
Closed from 12:00 – 1:00 for lunch
8:00 a.m. to 12:00 p.m.

Understanding our Financial Policy

We are committed to providing you with the best possible care. Our staff works as a team to provide medical expertise as well as courtesy and compassion. In order to achieve these goals, we need your assistance and understanding of our payment policy.

We file most major health insurance plans. Please call your insurance carrier or our office to inquire about your specific health plan.

Your are required to provide a copy of your health insurance card along with your driver's license or government picture I.D. upon registration. Your health plan requires us to collect your co-pay, deductible or co-insurance for your child's office visit. These payments will be collected at the time of service.

As a courtesy to our patients, we will file and accept payment directly from your insurance company.

Please understand that while filing your insurance claims is a courtesy that we extend to our patients, you must realize:
1. Your insurance is a contract between you, your employer and the insurance carrier.
2. Insurance may pay all, some or none of your bill. Your portion is due at the time of service.
3. Not all services may be a covered benefit under your plan. Some companies arbitrarily select certain services they will not cover. Please familiarize yourself with your insurance coverage. Benefits vary.

We must emphasize that as a health care provider, our relationship is with you, not your insurance company. We realize that temporary financial problems may affect timely payment of your account. If such problems arise, don't ignore our bills. Instead, contact us promptly for assistance in managing your account.

Returned checks will be assessed a $25 insufficient fund fee. Also, a $25 fee will be applied to any appointments cancelled less than 24 hours in advance of appointment, as well as appointment "no-shows". (FYI: Three missed/cancelled in a row will be an automatic dismissal from the practice, as it is unfair to those patients waiting for appointments.)

At any time, should questions arise, please contact our Billing Department for help. They are happy to assist you with any billing or payment issue.